Tire Valve
At the beginning of this month, I received an inquiry from a customer for valve products. The customer knows the valve market very well and directly and accurately informs the valve product materials and other information.
I knew this product very well before I knew the customer, and provided the customer with a detailed quotation, including various trade terms. After seeing the price, the customer feels that the price is high, but not much should be checked with the current supplier. The customer decided to ask for some samples to check. We explained to the customer that we can provide free samples, but the freight needs to be paid by the customer.
The customer assumes the attitude that we must provide it for free, and he means that there is already a supplier, so he will send it back to us, and the sample will also need to be tested and evaluated. It is recommended that the customer first pay the sample fee this time, and then the bulk transaction can be deducted. The customer expressed that they did not understand it.
How should we face and communicate after facing the customer's valve?
First judging the situation of customer
- The customer's understanding of the product.
- Is it possible to find out whether the customer actually has purchase information or the operating information of the website?
- If the customer does not have the first two points, you should ask carefully whether you use it yourself or an intermediary, how much the end customer uses, what parameters are required, etc., and confirm that what the other party needs is really yours This is especially true for products, chemical customers.
